First and foremost, I would like to personally thank our customers and partners that reached out upon hearing news of the northern California wildfires to confirm our safety and offer assistance in the wake of the devastation to our community. It has been a true blessing!
I would also like to thank each customer and partner for your continued business. We recognize you have many choices and the opportunity to earn your business is appreciated.
Northern California Wildfires
Many have read about, and seen images of, the California communities devastated by wildfires in the news. Thousands of homes in our town were destroyed and many folks lost their lives. Thankfully, CPI International Inc.’s Headquarters was not in the immediate path of the firestorm and all CPI staff are safe.
When the wildfires tore through Santa Rosa, mandatory evacuations displaced most CPI staff for several days. With that said, our dedicated staff kept the business operating with a skeleton crew within 24 hours of evacuations. Our staff’s resolution to continue serving customers’ during such a difficult time is a continued reminder of our staff’s dedication to becoming the best possible laboratory supply company for our customers.
New CPI International Inc. Website and Upcoming Rewards Program
In August, we launched our new website that includes improved mobile responsiveness, intuitive navigation, order history tracking, optimized search features and one click re-order function, just to name a few.
Since the launch, over a hundred new products have been added to the site, along with specific categories for reference materials related to food safety, wine and cannabis.
New products will continually be added in the coming months as our online product offering grows.
Soon we will be launching a Rewards Program to provide our loyal customers rebates and incentives. More details on this program will be coming soon.
Our Dedication
Our team continues to work diligently to improve customer service, develop new product offerings, reduce product delivery time, and ensure the highest quality products.
Hearing from our customers is very important, so if at any point you feel we are not meeting your expectations, please feel free to contact me directly at vicer@cpiinternational.com. Our goal is and always will be to ensure great communication and great customer service.
I wish you and your businesses continued success as you close out 2017!
Sincerely,
Ryan Vice
President & CEO