Standard Conditions of Sale
Return of Goods:
If you would like to return a product, you must first call for a "Return Authorization" (RA) number at 1-800-878-7654.
All returns must be authorized in advance. Unauthorized returns will be refused. Under no circumstance, may goods supplied against an order be returned without the purchaser having first applied for and obtained a Return Authorization (RA) from CPI International.
Returns will be considered under the following conditions:
The returned product is received within 30 days of the original purchase.
Product is returned in new, unused condition with all original packing materials intact.
The RA number issued by CPI international is printed on the outside of the shipping package (not on the product itself).
A restocking charge may apply.
Return of defective or non-conforming product is required in order to receive credit. Do not dispose of any items without written authorization from a CPI International representative.
Returns received after 30 days of the original purchase date may not be authorized for return or will be subject to a restocking charge, which will be deducted from any credit allowed. Absolutely, no return (except warranty related returns) will be accepted after 60 days from the original purchase date.
Loss or Damage in Transit:
Goods are sold on an FOB shipping point basis. In the event of short delivery or damage in transit, a claim must be initiated by the purchaser against the delivering carrier. The carrier will advise purchaser whether CPI International must be contacted directly or not. CPI International will not be responsible, beyond requirements of law, for the value of goods lost or damaged in transit. Claims for damaged shipments must be made within 24 hours of receipt.
CPI International will, upon purchaser's request, make every effort to re-supply any undelivered items at the same terms as the original sale. This request must be made in writing and must include the following information:
A) Sales Order Number (if available)
B) Purchase Order number
C) Delivering carrier
D) Date package was received
E) Condition of package (include photos)
F) Extent of damage or shortage
G) Purchasing Agent's signature
In the event of non-delivery, CPI International should be advised within five business days from the date of the invoice.
Warranty
CPI International warrants it products to be free of defects in materials and workmanship. The time and/or operational period warranted varies with respect to the product and assumes that the product has been appropriately applied. Application suitability details are outlined in the specific product sections of our catalog, or instructions accompanying the product. Application suitability will be determined solely by CPI International. CPI International's obligation under this warranty is limited to replacement or pro-rata refund of purchase price of a product found to be defective within the warranty period.
CPI International makes no other warranty of any kind whatsoever expressed or implied. CPI International expressly disclaims any implied warranty of merchantability and any implied warranty of fitness for a particular purpose intended by the purchaser.